Home / Complaints
Complaints procedure
We do our best to help you well. If something goes wrong, we want to hear about it.
Submitting a complaint
Contact your adviser first or call 085 169 5990. If we cannot resolve it together, send a formal complaint via the complaint form (Dutch), by email to info@europeaninsurance.nl or by post to European Insurance & Mortgages, attn. complaints officer, Mart Stamhof 3, Rotterdam.
How we handle it
You receive an acknowledgement within 5 working days and a substantive written response within 6 weeks.
Not satisfied with the outcome?
As a consumer you can refer your complaint to the Financial Services Complaints Institute (Kifid), PO Box 93257, 2509 AG The Hague, www.kifid.nl, within three months of our final response. You can also go to court.